Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@basekamp.gg.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@basekamp.gg.
Warranty
The Seller warrants that for a period of 12 months from the date of purchase, (the Warranty Period), the Goods will:
- conform in all material respects to their description and to any applicable Specification;
- be free from material defects in design, material and workmanship;
- be of satisfactory quality within the meaning of the Sale of Goods Act 1979, as amended.
The Seller will, at its option replace or repair the defective Goods, provided that the Buyer submits to the Seller during the Warranty Period a returns request by the Seller on discovery that some or all of the goods do not comply some or all of the Warranty given.
The Buyer will raise a ticket via support@basekamp.gg or via our support page www.basekamp.gg/support and the Seller will endeavour to provide support and/or warranty replacements through this channel.
The Buyer may, at the sole discretion be required to provide a valid proof of purchase, receipt, statement or other evidence of purchase within the Warranty Period.
The Seller will explicitly exclude sales via channels which deal with second hand, used or refurbished goods such as Facebook marketplace and eBay where it is not possible to guarantee a "new" product is sold and is free from defect upon the initial sale.
Whilst the Seller will attempt replace any defective goods on a hassle free basis, the Buyer will give the Seller a reasonable opportunity to examine the defective Goods if requested.
The Buyer may be asked to return the defective Goods to the Seller to be examined or repaired.
Where such failure arises by reason of fair wear and tear, could be expected to arise in the normal course of use of the Goods, wilful damage, negligence, or abnormal working conditions; to the extent caused by the Buyer's failure to comply with the Seller's instructions as to: (i) storage, installation, commissioning, use or maintenance of the Goods, or (ii) good practice in relation to the storage, installation, commissioning, use or maintenance of the Goods; to the extent caused by the Seller following any design or specification or requirement of the Buyer in relation to the Goods; or where the Buyer repairs or alters any Goods without the Seller's prior written agreement; The Seller gives no warranty in relation to the goods.